We trust that you will be pleased with your purchases from Be Unique! Ltd. However, there might be occasions when you decide to return items to us.
We have 14 days return on most of our items. It means if you are not entirely satisfied with your purchase or changed your mind we will give back the full price of your purchase without asking any reason.
Our 14 days return policy refers to non-peronalised items. Due to the nature of those products we can not offer return option. We hold every responsibility related to the quality of the product which means if we make any mistake with the personalisation we will send a replacement immediately or we give a full refund. We also hold responsibility for transportation damages however those claims must be submitted within 24 hours of receipt.
We do not hold any responsibility in relation with the delivery date. Refund request can not be accepted with this reason. We will refund every purchase if we produced the product different from the instructions given by the buyer.
Order cancellation requests can be submitted before dispatching them. Upon receiving the dispatch notification email the request to cancel the order can not be submitted.